DJI Care Refresh is an optional protection plan that provides added security for your DJI device by offering up to two replacement units within a 12-month period for a service fee. It covers accidental damage such as collisions, water exposure, and other unexpected incidents. If damage occurs, the device can be replaced with a new or equivalent unit through DJI’s official service process. The plan must be activated within 30 days of the product’s initial activation. Users can also extend coverage for up to three years by purchasing additional annual plans, while the original manufacturer warranty remains valid throughout the coverage period.
DJI Care Refresh is a comprehensive protection service designed to reduce the risk and cost associated with accidental damage to eligible DJI products. Within the coverage period, users are entitled to up to two replacement units per year for a fixed service fee, covering incidents such as crashes, water damage, and other operational accidents. The service does not cover loss, theft, intentional damage, cosmetic wear, or damage caused by unauthorized modifications or incompatible accessories. Activation must be completed within 30 days of the device’s first activation, and the plan is linked to the device’s serial number and region. In the event of damage, the user submits a claim, sends the product to an authorized DJI service center, and pays the applicable replacement fee to receive a replacement unit with expedited handling and free return shipping. Coverage can be extended up to three years through consecutive annual plans, provided the renewal is purchased within the allowed time window. The standard manufacturer warranty remains active alongside the service, offering combined protection for both hardware defects and accidental damage scenarios.
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