DJI Care Refresh 2-Year Plan for Osmo Action 4

DJI Care Refresh provides one year of service protection for DJI products, covering accidental damage such as impacts and contact with water. For DJI Action 4 series cameras, the plan offers replacement of damaged equipment for an additional fee. The replacement fees are PLN 119 for the first replacement, PLN 185 for the second and PLN 249 for the third. When applying directly to the manufacturer, the amount may vary depending on the current exchange rate.

The damaged product is replaced with a new or equivalent unit. DJI Care Refresh must be activated within 30 days of the device’s first activation. This period cannot be extended for cameras, gimbals or stabilizers.

To activate the plan, enter the Care Refresh code at https://support.dji.com/care/active, along with the device’s serial number and the activating person’s name and email address. The plan is automatically assigned to the corresponding region, and confirmation is sent by email.

If an accident occurs, report the malfunction and send the equipment to DJI’s German service centre with a note confirming that DJI Care Refresh has been purchased. After receiving a repair quote, choose between a paid repair or replacement and the Care Refresh service. If Care Refresh is selected, pay the applicable replacement fee. The replacement unit is then shipped on a priority basis with free delivery.

DJI Care Refresh does not cover lost or partially lost equipment, stolen or abandoned products, additional accessories, intentional loss, housing damage that does not affect functionality, damage caused directly or indirectly by force majeure, or defects arising outside the coverage period. It also excludes charges for model upgrades or performance improvements, faults caused by modifications that do not follow the user manual, incompatible batteries or chargers, and unauthorized accessories, batteries or software.